Effective Date: 9 September 2025

We want to be fair and transparent about how we handle payments. Here’s how refunds work for memberships, donations, and events at MIC Up.

 

Memberships

Membership fees help keep our work going. They’re generally non-refundable, but if you think you’ve been charged by mistake or have special circumstances, let us know within 14 days and we’ll review it.

 

Donations

All donations go straight to supporting our environmental projects, so they’re non-refundable.
If a donation was made by mistake, was unauthorised, or the wrong amount was taken, please contact us within 14 days so we can look into it.

 

Events

If you’ve paid for an event but can’t make it:

• 14 days or more before the event – Full refund (minus booking fees)

• Less than 14 days before – Refunds may not be possible, but we’ll try to transfer your spot or offer a credit

• If we cancel or reschedule – You can get a full refund or move your booking to another event

• No-shows – Sorry, no refunds unless required by law

 

How to Ask for a Refund

Email: micupalliance@gmail.com
Postal Address: PO Box 56, Kandos NSW 2848

Please include your name, payment details, and the reason for your request.

 

Your Consumer Rights

This policy doesn’t replace your rights under Australian law. If something we provide doesn’t meet legal standards, you may be entitled to a refund.